Full Lifecycle Services We provide comprehensive support for every DeFini device, from cradle to grave.
Pre-sales consultation
Process solution evaluation
Production line bottleneck analysis
Equipment selection and simulation modeling
In-Sales Support
Expert installation guidance (on-site/remote)
System integration and commissioning
Pre-employment certification training for operators
After-Sales Support
Customized preventive maintenance plans
Rapid supply of genuine spare parts
24/7 remote technical support
Upgrade and Renewal
Performance testing and evaluation of existing equipment
Technical upgrade kits (e.g., IoT modules)
Trade-in program for value regeneration
Technical Support & Response
We have established an “online engineer bridge” that you can call at any time.
Remote Diagnostic Center
Through the DEFINITI Cloud IoT platform, our experts can remotely access (with your authorization) and analyze equipment data in real time, accurately predict potential faults, and eliminate problems before they arise.
2.7x24-hour Response Mechanism
In the event of an emergency production line shutdown, we offer an ultra-fast service commitment with a response within 2 hours and a solution provided within 4 hours.
Knowledge Base and Self-Service
Access our online knowledge base to obtain product manuals, operation videos, frequently asked questions (FAQs), and software update downloads.
Genuine Parts & Services
Using genuine parts is the first line of defense in protecting the lifeline of your equipment.
Genuine Parts Guarantee
All parts are precisely matched and rigorously tested to ensure perfect compatibility with your equipment and long-lasting durability.
Global Supply Chain Network
With spare parts centers in China, Europe, and Southeast Asia, we guarantee ultra-fast delivery within 48 hours domestically and 72 hours across the Asia-Pacific region.
Predictive Spare Parts Service
Based on equipment operational data, the system proactively sends you spare parts lifespan alerts and procurement recommendations, helping you achieve worry-free production even with “zero inventory.”
Training & Empowerment
Basic Operations:Equipment safety operations and daily maintenance and repair standards.
Advanced Maintenance:Disassembly, diagnosis, and troubleshooting of core components (such as automatic air rings).
Process Optimization:Parameter optimization and process debugging techniques for new materials and new products.
Contact Us
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